The EY report’s forecast of India’s Global Capability Centers (GCC) market expanding to $110 billion by 2030 is more than a striking economic prediction. With a proposed 144% increase from the present $45 billion, it highlights a wealth of opportunities and significant shifts that the tech industry and its professionals should brace for.
The anticipated GCC growth signals a tech sector boom, demanding diverse tech roles, from AI and ML to data analysis and blockchain. An estimated 2.6 million new tech jobs are expected by 2030, nearly tripling the current workforce to 4.5 million. This underscores the need for tech professionals to adapt, upskill, and embrace emerging technologies.
As GCCs mature, they are climbing the value chain, evolving from subsidiaries to entities equal to their parent companies. They are increasingly characterized by mutual trust and transparency, and are progressively transforming into centers of excellence and innovation. This development is shaping new business trends and capabilities, thus contributing to the broader business transformation, and positioning them as a competitive advantage for their parent companies.
In addition, the GCC industry is standing on the precipice of a substantial operational shift, driven by technology. Automation, AI, and blockchain are just some of the key tools set to enhance operational efficiency, reduce costs, and generate new revenue streams. The pandemic-induced acceleration in digital adoption has demonstrated the resilience of GCCs in navigating business disruptions. It has also highlighted the potential for hybrid work models, broadening the scope for remote collaboration and talent recruitment.
In light of these challenges, with digital skills exceeding supply, talent recruitment and retention are key. GCCs must promote a strong culture, champion diversity and inclusion, and nurture employee belonging. A strong emphasis on comprehensive learning programs and diverse career paths is vital to stay competitive.
The anticipated GCC expansion could elevate India’s global tech industry status. Increased visibility and funding will enable more R&D, digital transformation, and innovation. This could spotlight India’s tech industry globally, attracting more foreign investment.
The improved global standing for India’s tech industry comes with added responsibility. Looking ahead to 2023 and beyond, we must bear in mind the rising responsibilities of GCCs. They are tasked with nurturing a culture of innovation, making substantial contributions to the communities they serve, and reshaping traditional work norms to be more inclusive, balanced, and rewarding.
In conclusion, the expected GCC growth indicates a transformative phase for India’s tech sector, promising opportunities, swift innovation, and global recognition. Envisioning the future, we foresee a globally connected, resilient world, driven by team innovation and abundant opportunities for the prepared.
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